Comments on: Self-Styled Computer Experts http://www.huz.org.uk/rants/self-styled-computer-experts/ Sun, 08 Jan 2012 23:08:14 -0600 http://wordpress.org/?v=2.8.3 hourly 1 By: Huzbo http://www.huz.org.uk/rants/self-styled-computer-experts/comment-page-1/#comment-221 Huzbo Tue, 10 Oct 2006 16:53:12 +0000 http://www.huz.org.uk/rants/self-styled-computer-experts/#comment-221 In all honesty, I think it will be very difficult for a remote computer-help service like this to be a success. Even when your family members are describing their computer problems, you know there could be countless things causing the trouble. The only real way to find out is to go there and tinker, not something a person at the other end of a phone - who will probably be following a script in any case, albeit a complex one - can do easily.<br /> <br /> I think the real solution is for computers to maintain themselves, at least unless you tell them not to. Seriously. The behaviour of Windows Update in XP SP2 is a good start (and the monthly 'malicious software removal tool' that gets run is a useful innovation), but there's a long way to go! In all honesty, I think it will be very difficult for a remote computer-help service like this to be a success. Even when your family members are describing their computer problems, you know there could be countless things causing the trouble. The only real way to find out is to go there and tinker, not something a person at the other end of a phone – who will probably be following a script in any case, albeit a complex one – can do easily.

I think the real solution is for computers to maintain themselves, at least unless you tell them not to. Seriously. The behaviour of Windows Update in XP SP2 is a good start (and the monthly ‘malicious software removal tool’ that gets run is a useful innovation), but there’s a long way to go!

]]> By: Ryan Williams http://www.huz.org.uk/rants/self-styled-computer-experts/comment-page-1/#comment-222 Ryan Williams Tue, 10 Oct 2006 02:17:12 +0000 http://www.huz.org.uk/rants/self-styled-computer-experts/#comment-222 Good idea.<br /> <br /> What I really hate in general is how everyone in your family assumes you're a complete computer expert because you know about certain things (eg: installing drivers). I'd really like people to generally shift to using services like this instead of phoning up the assigned family tech wizard whenever something goes awry.<br /> <br /> Kind of a culture change that's needed I think. Good idea.

What I really hate in general is how everyone in your family assumes you’re a complete computer expert because you know about certain things (eg: installing drivers). I’d really like people to generally shift to using services like this instead of phoning up the assigned family tech wizard whenever something goes awry.

Kind of a culture change that’s needed I think.

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